Refund policy

Return Policy

We have a 30-day return policy. You have 30 days after receiving your bag to request a return.

To be eligible for a return, your item must be in the same condition you received it — unused, with tags, and in its original packaging. You'll need your receipt or proof of purchase.

To start a return, email us at support@silkensouth.com. We'll send you instructions on where to send your package. Items sent back without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer. Please ship with tracking so we can follow your return.

Damages and issues Inspect your order when it arrives. If your bag is defective, damaged, or incorrect, contact us immediately at support@silkensouth.com. We'll make it right. Damaged items are eligible for free replacement — we'll ask for a photo to confirm.

Exchanges The fastest way to exchange is to return your item and place a new order once the return is accepted.

Refunds Once we receive and inspect your return, we'll let you know if it's approved. If approved, your refund will be processed to your original payment method within 10 business days. Bank processing may take additional time. If more than 15 business days have passed since approval, contact us at support@silkensouth.com.