Shipping & Delivery Times

Shipping & Delivery Times

We work with international partners to offer you a wide selection of products. Your order will be shipped directly from China. The average delivery time is 6 to 14 business days within Australia. In some cases, such as delays due to customs or the shipping carrier, delivery may take a bit longer. If you have any questions, feel free to reach out to us at support@silkensouth.com.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. The tracking number will be activated within 72 hours of dispatch. You can use this number to track the status of your shipment online. Tracking is available through the shipping carrier’s website or our own tracking tool.

If you have any questions about the status of your shipment, please feel free to contact us – we’re here to keep you updated on your delivery.

Customs & Import Duties

Since your order is shipped from China, additional customs duties or import taxes may apply when the package enters Australia. These costs are not included in the purchase price and must be covered by the buyer. Please check with your local customs office for potential charges before placing your order.

Please note that returns must be sent to our international returns address. Full details can be found in our Return Policy.