FAQ

What kinds of bags do you carry? Tote bags, crossbody bags, shoulder bags, and work bags — all designed for women who need a bag that actually keeps up. No size charts. No guessing. Just bags built for real life.

How long does shipping take? 3–5 business days within the US. Free on every order. No minimum. No exceptions. You'll get a tracking number as soon as your bag ships.

How much does shipping cost? Nothing. Free shipping on every US order — always. No minimum purchase required.

How can I pay? Credit card, PayPal, Apple Pay, Google Pay, and Shop Pay. All major cards accepted. Checkout is fully encrypted and secure.

Can I cancel or change my order? We process orders quickly — if you need to make a change, email us at support@silkensouth.com within 2 hours of placing your order and we'll do our best. After that we can't guarantee changes but we'll always try.

What if my bag isn't right? Email us at support@silkensouth.com within 30 days of receiving your order. We'll sort it out — no forms, no hoops. If your bag fails for any reason, we fix it or replace it. Maggie reads every email personally.

What if something breaks — strap, zipper, hardware? Email us. That's it. We stand behind every bag we make. If something fails before you're ready to replace it, we fix it or replace it. support@silkensouth.com

How do I contact you? Email support@silkensouth.com — Maggie reads every one. We respond within 24 hours, usually faster.